Career Opportunities

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Salary: $50k - $60K  

Reports To: Director Of Call Center Operations

Position Classification: Exempt, Full Time

Position Summary: The Team Leader- Call Center Sales and Operations is a member of the management team responsible for providing leadership and operations management of the sales center.  This is a management position defined by ones ability to effectively train and develop associates, set goals and measure performance.  Responsibilities include:  development and supervision of sales staff, set individual and team goals, measure performance against objectives, design business plan to achieve growth goals.

· Building and enhancing the sales team by   recruiting, selecting, managing, mentoring,   motivating them and setting appropriate   metrics. 

· Refine compensation, training and sales   incentive programs for sales team and   clients.

· Work closely with sales team to develop and   execute lead programs using CRM system.

· Enhancing the procedures and infrastructure   required for managing sales and customers   relations.

· Maintain key customer relationships and   develop and implement strategies for   expanding customer base.

· Monitoring and reporting on the sales   pipeline and progress against plan.

· Delivering targeted marketing programs to   attract new clients and "up-sell" the existing   client base.

· Work with management team in the   development and implementation of the   company’s strategic plan.

· Identify, develop and implement new   resources for the continuous development of   the sales team.

· Participate in the development of strategic   partnerships with other organizations that   are mutually beneficial.

Salary: $55k - $65K  

Reports To: Director Of Operations

Position Classification: Exempt, Full Time

Position Summary: This role is designed to manage the needs of “center hub” of the organization with inbound and outbound call and electronic communications. This position is responsible for the management of a team of people, efficient systems and process, high functioning flow, and the highest standards of consumer and customer satisfaction, each and every day. This is a leadership and management role in which one will be serving our consumers and customers, while supporting multiple people across a number of departments. Excellent leadership and mentoring is required from this individual, with an understanding that we are a highly achieving immediate response based business model.   

· Establishing daily priorities and managing   the daily activities of the Customer Service   Team

· Handling customer specific questions and   concerns not manageable by the team

· Setting objectives, goals and action plans for   the team

· ERP system management related to the role

· Expertise in company’s products and   business platforms

· Compliance with regulations and compliance   from an information sharing standpoint

· Ensuring accurate order entry and multi-  department communications throughout the   team

· Managing call and e-volume flow to ensure   proper staffing

  Personnel management in the areas of   formal reviews, recommendations and   corrective actions 

Salary: $80k - $100K  

Reports To: CEO

Position Classification: Exempt, Full Time

Position Summary: Include those described below. Other duties may be assigned to meet business needs. 

· Manages the day-to-day bookkeeping and   accounting needs of the company.

· Maintains and oversees all accounts   receivable and account payable items,   ensuring the swift collection of balances due   and payment of liabilities, maintaining good   standing with vendors

· Processes all payments for the company in a   timely manner, including contractors,   vendors and other third-party providers 

· Processes all incoming payments submitted   to the company.

· Prepares information and documentation for   all tax reporting, financial auditing and other   reporting requirements, including Quarterly   Wage Reporting, annual tax filing, Worker's   Compensation, Unemployment Insurance   and claims, among others.

· Provides regular financial reports to   management, or as needed and requested   by management, including financial and/or   operating metrics, cost reporting

· Prepares and reviews budgets in conjunction   with management/ownership

· Reviews and analyzes financial reports and   statements on a regular basis to look for   discrepancies, understand costing, margins   and expense allocation, and recommends   changes or improvements 

· Analyzes costing and margins in order to   make recommendations for improving   margins, better organizing expenses, etc.

· Reviews the accounting software, systems   and accounting architecture in order to   understand and improve upon the ways   financial transactions are handled and   reflected in the books

· Oversees the management of payroll 

  processing for the company and all   employees.

Salary: $29k - $33k 

Reports To: Member Service Manager

Position Classification: Non-Exempt, Full and Part Time Hours: 11:00am- 8:00pm 1hr lunch M-F & 1-2 Saturdays a month from 9:00am-1:00pm

Position Summary: The Member Service Department is dedicated to providing the highest quality of service to all of our members, credit unions and associates. We support our members through the claims process to assure they receive the fullest benefits from their vehicle service agreement. We use our best judgment in any given situation for the benefit of our members. We strive to help our members understand the terms and conditions of their vehicle service agreement to become an educated consumer and contract holder. Our philosophy is that every member is important to us and that we treat our members the way that we would like to be treated. Whenever a member inquires on a concern, we will assist them in resolving their concern or situation. We use logic and reason to handle each claim. If there is any “gray area” concerning a claim, we will find the best solution for the member, credit unions, account executives and for our company in resolving the claim.

Salary: $90k - $100k

Reports To: COO

Position Classification: Exempt, Full Time  

Position Summary: Directly responsible for achieving project success by managing client relations, positive financial and administrative results while carefully following the company policies and procedures as well as our contractual obligations. 

Generate the primary schedule and weekly updates. Prepare pay applications and all project close-out documents. Conduct owner and subcontractor meetings.
Monitor the performance of the field operations, prepare in P6 subcontractor scopes, negotiate contracts and buyout, change order management.
Manage safety and quality effort for the project, utilizing safety and QC resources appropriately.
Project financial reports, including updated cost projections.
Develop and maintain client relationships with the goal of repeat profitable business.
Review project proposals or plans to determine time frame, financial objectives, and procedures for accomplishing work, staffing requirements, and allotment of available resources during various phases of the project.
Establish work plan, budget and staffing for each phase of project and arrange for assignment of project personnel.
Identify changes in scope or differing conditions and secure appropriate change orders for project cost and time.

Salary: $70k - $80k

Reports To: Chief Estimator

Position Classification: Exempt, Full Time  

Position Summary: Develop bid strategy and manage big team(s) and subcontractor relationships. Preparer competitive bid proposals and provide preconstruction services on Construction Management Projects and Cost Plus contract projects. Develop and maintain design professional and client relationships in developing future sales. 

Preparation of concept, budgetary and final estimate bid proposals, insure that budgets quotes and proposals are accurate and completed with professional quality.

Consult with Estimating Staff, CFO, Senior VP’s on the details of bid crew rates, labor multipliers, general & administrative costs and markups, and proposal content.

Conduct in assigned Pre-Construction / CM Meetings with Design Teams and Stakeholders.

Consult with clients, vendors and personnel in other departments to discuss and formulate estimates in the revolved issues.

Read and study bid package documents to ensure company compliance and insure that all bids are prepared in a manner consistent with those documents, i.e. instructions to bidders, scope narratives, plans, specifications, etc.

Maintain a professional manner when representing company and the estimating team in internal/external meetings.

Development takeoffs, evaluation and/or development of construction labor rates and evaluation of subcontract cost estimates and proposals.

Review of process designs and engineering specifications for cost effectiveness and suggestions for alternatives where applicable (VE)

Provide technical assistance in negotiating owner and subcontractor contracts, change orders, etc. as required.

Conceptual estimating, cost analysis.